Effective Date: 1 March 2025

Last Updated: 1 March 2025

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1. Agreement to Terms

By purchasing coaching services from Carrie Hendriks Coaching ("Company", "we", "us"), you ("Client") agree to these Terms and Conditions. If you do not agree, please do not use our services.

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2. Coaching Services

We provide 1:1 coaching sessions to help you achieve personal and professional growth. Coaching is not therapy, medical advice, or financial consulting. You understand that coaching is a collaborative process and that your progress depends on your personal commitment and actions.

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3. Client Responsibilities

By engaging in coaching, you agree to:

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• Show up on time for scheduled sessions.

• Notify us at least 24 hours in advance if you need to reschedule.

• Complete any assigned work or exercises.

• Take full responsibility for your own decisions and actions.

 

4. Payment Terms & Refund Policy

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• Payment is required in full or via an agreed payment plan before coaching begins.

• Payment plans must be followed as agreed. Late payments may result in suspension of services.

• Refunds are not offered once coaching has commenced. If you wish to cancel before coaching begins, you may receive a [percentage or full refund], minus any administrative fees.

• Rescheduling & Cancellations: Clients may reschedule up to 1 time per month with at least 24 hours’ notice. Last-minute cancellations or no-shows will forfeit the session without a refund.

 

5. No Guarantees

You acknowledge that results vary by individual. While coaching provides tools and strategies, we do not guarantee specific outcomes. Success depends on your effort, commitment, and external factors beyond our control.

 

6. Confidentiality & Privacy

Your privacy is important to us. We maintain confidentiality except where disclosure is required by law.

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• We do not sell or share your personal information.

• To generate your Human Design Chart, you may provide your birth details. Alternatively, you may generate your own chart and submit it to us.

• All session content remains confidential unless written permission is given to share testimonials.

 

7. Limitation of Liability

To the fullest extent permitted by law, we are not liable for any damages, including but not limited to indirect, consequential, or financial losses resulting from coaching. You agree to release us from liability for any actions or decisions you take based on coaching sessions.

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8. Intellectual Property

All content, materials, and resources provided in coaching are the intellectual property of Carrie Hendriks Coaching they may not be copied, shared, or resold without permission.

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9. Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in [Your City, NZ] or through mediation first.

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10. Changes to Terms

We may update these Terms at any time. Continued use of services after changes means you accept them.

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11. Contact Information

If you have any questions, please contact us at carrie@carriehendriks.com